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#1 2023-10-12 01:10:05
- Loohan
- Administrator
- Registered: 2014-10-31
- Posts: 32,905
mandating cell phones
'It has to be a mistake': LA-area couple's AT&T monthly landline bill jumps from $50 to $1,200
Cheryl and Manuel Robles of Simi Valley, California recently received an AT&T landline bill for $1,200, 244 times what their typical bill costs
The couple was reportedly told AT&T would no longer be supporting landlines
Thanks to public service advocates and NBC 4 Los Angeles, AT&T righted the issue and lowered the couple's bill to their normal rate again
https://www.dailymail.co.uk/news/articl … 1-200.html
The couple reached out to AT&T and were told that there had not been an error.
'They were no longer going to support landlines. Or they didn't want to support landlines. And that's why the price increased,' she said.
One woman who works for the California Public Utilities Commission said AT&T has been trying to drop landlines for some 500,000 Californians in recent months...
As part of their story, NBC reached out to AT&T who did not answer their questions.
The outlet asked if AT&T was planning to pull back landline services for customers in Southern California but did not receive a response from the company.
After they reached out, AT&T ultimately changed the price of Cheryl and Manuel's bill back to $50 a month.
They told the couple in a statement that the quadruple-digit bill was due to an 'internal billing system error,' despite their initial statement to Robles.
The woman and her husband ended up dropping their landline anyway.
'I told my husband that this is what happens because we stayed with a landline. It's time to change to a cell phone,' Cheryl joked.
True story i think as only the NBC team are RCs. Forewarning of an upcoming trend?
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